FREQUENTLY ASKED QUESTIONS

PRODUCTS & INGREDIENTS

Yes, Kaum products feature 100% natural fragrances that are safe for all skin types.

No, Kaum does not conduct animal testing on any product or source ingredients. Our commitment is to cruelty-free practices in product manufacturing.

Absolutely. All Kaum products are crafted with 100% natural ingredients derived from plants, and we do not use any animal by-products or derivatives.

While we typically do not offer product samples, we strive to assist you in understanding Kaum products better through other means.

We cannot guarantee that our products will not cause allergic reactions, as they are derived from plant oils and extracts. Individuals with existing allergies should carefully review the product ingredient list before use.

For pregnant and breastfeeding individuals, it's advisable to avoid products containing Vitamin A and its derivatives. Always review the complete ingredient list before using any Kaum product.

ORDERS & PAYMENT RELATED FAQ

Kaum accepts various payment methods, including credit cards, debit cards, Internet banking, Cash on Delivery (COD), GPay, and Paytm.

Payments are managed by CCAvenue, and Kaum has no control over acceptance or rejection. If a payment is declined, please wait for some time and retry.

In addition to our main website, Kaum products are available on platforms such as Amazon, Flipkart.

Yes, you can modify or cancel your order through the 'CANCEL' button on the order details page under the 'My account' section. Contact us at 011-45024746 (Mon-Sat, 10 am to 7 pm) for assistance.

You will be notified if an item is out of stock. Availability notifications will be sent once the item is restocked on the website.

Track the status of your order by logging into your account and clicking on order details, where you can view the current status.

RETURNS, ORDER CANCELLATION & REFUND RELATED FAQ

If you receive a wrong, expired, missing, or damaged product, please raise a return request immediately.

Under what conditions will my return/replacement requests not be accepted?
Opened/used/altered products are not eligible for return or replacement.

Within what time should I raise a return, replacement, or order cancellation request?
Generate the return, replacement, or order cancellation request within 24 hours from the time of delivery.

If you receive a wrong, expired, missing, or damaged product, please raise a return request immediately.

Under what conditions will my return/replacement requests not be accepted?
Opened/used/altered products are not eligible for return or replacement.

Within what time should I raise a return, replacement, or order cancellation request?
Generate the return, replacement, or order cancellation request within 24 hours from the time of delivery.

Yes, orders can be canceled until the status is "Ready to Ship." Utilize the 'CANCEL' button on the order details page under the 'My account' section.

For prepaid orders, the refund will be credited to the bank account/credit/debit card within 7 business working days. Cash on Delivery orders require providing bank details for the refund.

Refunds for canceled orders are processed within 7 business days. Returns are refunded after the product is received by our warehouse and passes quality checks, taking up to 2 weeks after pickup.

Yes, eligible products can be returned within 24 hours of delivery.